Last updated on 24 December 2024
1. Purpose
The purpose of these terms and conditions is to give you information and guidelines relating to the use of Wysa Ltd and/or Wysa Inc. and/or Touchkin eServices Private Limited (“Wysa”) mobile application (the “Wysa application”) feature for Multiply Inspire and Inspire Plus and Multiply Engage and Engage Plus.
2. Parties and/or participants
2.1. Momentum Multiply – refers to Momentum Multiply Proprietary Limited herein referred to as “We” or “Us” or “Our” or “Momentum Multiply”.
2.2. Member – refers to main member; partner/spouse; adult dependant; child dependant herein referred to us as “you” or “your”.
3. Acceptance of these terms and conditions
3.1. By accessing the Momentum Multiply application and Wysa application, you agree to have read, understood and accepted these rules. You also agree to the Momentum Multiply General Programme Rules and all the different sets of terms and conditions related to digital channel usage, privacy policy, status and tiers, partner terms and conditions (channel and product).
3.2. These rules will apply to and bind all Momentum Multiply member(s). Dependants on your membership are also bound by these general rules. Any rule that applies to the main member, will therefore also apply to dependants.
3.3 In the event that you do not agree to these terms and conditions, please do not continue using the Momentum Multiply and/or Wysa application.
4. Terms of use
4.1. Wysa is available to Inspire, Inspire Plus, Engage and Engage Plus members.
4.2. Wysa can be accessed from the Multiply app at no extra cost to the member.
4.3. Wysa makes use of a virtual artificial intelligence (“AI”) based system in its application. You understand and acknowledge that AI is a developing technology, the potential risks inherent to this technology may not be fully understood, and fulsome safeguards may not be fully developed.
4.4. Wysa and Momentum Multiply do not guarantee the accuracy of any AI responses provided by Wysa. Given the probabilistic nature of AI technology, use of the application may in some situations result in an incorrect output that does not accurately reflect the action required/generated. In this regard you shall evaluate the accuracy of any output provided by the Wysa application and shall not rely on Wysa and/or Momentum Multiply to do so.
4.5. You agree that you shall only use the Momentum Multiply and/or Wysa software/application in a manner that complies with all applicable laws in the jurisdiction in which you use the software/application, including, without limitation, applicable restrictions concerning copyright and other intellectual property rights.
5. Eligibility for Wysa
5.1. Wysa is applicable to Inspire, Inspire Plus, Engage and Engage Plus members.
5.2. Only principal members, spouse/ partners and adult dependents can access and make use of Wysa on the Multiply app.
6. Validity
6.1. Should your Momentum Multiply membership be cancelled or terminated, you/the member will no longer have access to Wysa on the Multiply app.
7. Functionality of Wysa
7.1. Wysa can be found, accessed, and utilised by the principal member, partner/ spouse and adult dependents through the Multiply app, via the Digital Coach feature.
7.2. All features of Wysa are facilitated through the Multiply app and includes:
7.2.1. chatting with the AI-Wysa chatbot;
7.2.2. creating and viewing a wellness roadmap;
7.2.3. viewing activities and progress using the quick access journey option;
7.2.4. accessing and completing exercises in the wellness tool packs using the library quick access option; and
7.2.5. accessing important helplines in times of crisis using the SOS option
8. Limitations and restrictions
8.1. No members under 18 are permitted to engage with this feature.
8.2. Multiply Premier members are excluded.
9. Apps
9.1. All engagement for Momentum Multiply Inspire and Inspire Plus and Momentum Multiply Engage and Engage Plus will take place on the Momentum app or the Momentum Multiply app.
9.2. Momentum clients will have access to Momentum Multiply and the relevant products through the Momentum app and all other members will have access through the Momentum Multiply app.
9.3. Download the Momentum Multiply app as follows:
9.3.1. For apple devices: App Store
9.3.2. For android devices: Google Play
9.3.3. For Huawei devices: AppGallery
9.4. Download the Momentum app as follows:
9.4.1. For apple devices: App Store
9.4.2. For android devices: Google Play
9.4.3. For Huawei devices: AppGallery
9.5. Once you’ve downloaded the respective app, you need to register a profile. You will be able to view all your health and membership details on your private profile.
9.6. Please note the Momentum Multiply app terms and conditions will apply, members can find these on the Momentum Multiply app. The Wysa terms and conditions will apply as well, which can be found here (https://legal.wysa.io/terms). You agree to be bound by both these terms to use the service.
10. Termination and cancellation
10.1. You will no longer have access to this feature if your Momentum Multiply membership is cancelled.
10.2. On termination date of the main member’s Momentum Multiply membership, all your rights to the benefits will cease and no refunds of any fees paid will be permitted. Refer to the Momentum Multiply General Programme Rules for details.
10.3. Momentum Multiply may cancel or suspend your benefit upon investigation proving one of the below:
10.3.1. You breach any of the rules of Momentum Multiply; or
10.3.2. You are using the benefit(s) of the programme in an abusive and/or fraudulent manner.
10.4. Momentum Multiply may cancel your benefit upon conclusion investigation proving one of the abovementioned breaches.
11. Change to the terms, conditions and rules
11.1. Momentum Multiply may, in its sole discretion and at any time, amend these rules and/or any business rules associated with them in any manner whatsoever. Such amendments may include, but shall not be limited to, amendments to the amounts and percentages referred to in these rules as well as changing the model of the Momentum Multiply programme.
11.2. Momentum Multiply shall publish the amended terms and conditions on Momentum Multiply digital channels or any other manner as Momentum Multiply may determine in its sole discretion.
11.3. Members will be provided with thirty days prior notice to any amendments and if the Member continues to use the Momentum Multiply benefits at the end of the notice period (effective date), members will be deemed to have accepted the amendments.
12. Important disclosures and disclaimers
12.1. If you fail to comply with any part of these rules, you will forfeit any benefit(s).
12.2. Should we not exercise some or all of our rights or waive certain requirements shall not be seen as a waiver of our rights or deprive us from insisting on strict adherence to those terms or any other term at a later stage. You must not assume that this means that the rules have been changed or that it no longer applies to you.
12.3. Momentum Multiply is not responsible/liable for any unauthorised human or technical intervention, or for any transactions that is not processed, executed, saved or transmitted, regardless of the cause.
12.4. Momentum Multiply may at its sole discretion decide who may participate in the digital screening.
12.5. Any benefit allocated to you considers prevailing legislation and/or any applicable practice. In the event of a change in the applicable legislation and/or practice, Momentum Multiply reserves the right to adjust the benefits accordingly without any reasonable notice to you.
12.6. If one or more of these rules is invalid, unlawful or unenforceable, such portions will be severable from the body and it will not impact on the validity of remaining rules, which will stay valid.
12.7. Members may not transfer or cede or exchange or sell membership, benefit or reward rights to another person.
12.8. Wysa is offered to you without any additional cost.
12.9. The application is provided “as is” and on an “and available” basis without warranty of any kind, express or implied, statutory or otherwise, and, to the maximum extent permitted by applicable law, neither Wysa, Momentum Multiply, its licensors or affiliates, nor the copyright holders make any representations or warranties, express or implied, including, without limitation, to warranties of accuracy, reliability, title, merchantability, non-infringement, fitness for a particular purpose or any other warranty, condition, guarantee, or representation, whether oral, written or in electronic format, including but not limited to the accuracy or completeness of any information contained therein or provided by the Wysa application.
12.10 Momentum Multiply shall not be liable for any loss or damages (including without limitation consequential loss or damage) whatsoever from the use of, or reliance on the information contained in the Wysa application.
12.11. The Wysa application has not been written to meet your individual requirements and there is no warranty by Momentum or by any other party that the functions contained in the application will meet your requirements or that the operation of the application will be uninterrupted or error free.
12.12 While Momentum Multiply is committed to exercising due care it does not guarantee that the Wysa application, its tools and servers and/or systems are free from viruses or other harmful components.
12.13 To the maximum extent permitted by applicable law, Momentum Multiply, its employees and licensors shall not be liable to you or to any third party for any liability, losses, damages and/or costs or expenses whether special, direct, indirect and/or of a consequential nature including but not limited to loss of income, loss of profits, loss of business information, business interruption, death or personal injury caused by any nature whatsoever or arising out of the use of or inability to use the Wysa application, any defect or error in the Wysa application or any failure of performance and you hereby indemnify Momentum Multiply against any such liability.
13. Personal information and privacy
13.1 Momentum Multiply will handle your right to privacy according to the rules and regulations as stipulated here.
13.2. Wysa will handle your right to privacy according to the rules and regulations as stipulated in their Privacy policy https://legal.wysa.io/privacy-policy
13.3. You will be asked to agree to certain privacy settings when registering a profile on the Momentum or Momentum Multiply app. These privacy settings can be updated at any time.
13.4. Wysa is offered to you at no additional cost. By clicking the link below, you acknowledge and consent to being connected to Wysa, where your interactions will be recorded. You agree to the Wysa terms and conditions and acknowledge that the data you provide to Wysa may be processed outside South Africa. Additionally, by proceeding, you accept and agree to the terms outlined in the Wysa Privacy Policy.
13.5. Your conversations on Wysa will be kept confidential and your identity will remain anonymous.
14. Contact information
14.1. For Momentum Multiply related queries, you cans send a WhatsApp to 0861 88 66 00. Alternatively, you can use the webchat function on multiply.co.za or send an email to multiply@momentum.co.za.
15. Definitions
15.1. Adult dependant means dependants 18 years and older.
15.2. Child dependant means persons aged 17 years and below.
15.3. Momentum Multiply General Programme Rules shall mean the main terms, conditions and rules for the Momentum Multiply Programme which will apply to all Momentum Multiply users who utilize and accept these Leaderboard rules.
16. Interpretation
16.1. In these rules, the singular always refers to plural, as well as the other way around. In these rules references to the masculine gender shall include the feminine.
16.2. The headings in this agreement will not affect the interpretation of it.