- Apps use random access memory (RAM) from your device's hard drive. This can be especially problematic if you're using too many apps and/or running software that requires a lot of RAM.
- If the app refuses to load or is running slowly, the first thing to do is to close all other open applications and/or programmes on your device. Alternatively, power off and restart your device.
- Clear the app’s cache and data/cookies.
Have an issue that requires urgent technical support?
It is important for our App Team to have sufficient technical information in order to investigate and support you further.
Click here to contact us, and kindly include a description of the incident, any screenshots of the error or issue, as well as the device make/model that you are currently using.