What is the Garmin returns process?
Step 1: Contact Garmin on 011 2519800, to get a telephonic assessment completed by a Garmin Technician.
Step 2: What if the Garmin Technician cannot help? A reference number will be given to you and you will need to return the unit at your cost to Garmin SA, together with the return form to:
8th Floor Rosebank Mall Offices
11 Cradock Avenue
NB: Products returned to the above address without a valid RMA (return merchandise authorisation) may be rejected. You must contact Garmin Customer Support, before returning any product directly to Garmin.
What is the Suunto returns process?
Step 1: Contact Suunto on 011 785 4700 to get a telephonic assessment completed by a Suunto Technician.
Step 2: What if the Suunto Technician cannot help? A reference number will be supplied and you will need to return the unit at your cost to Ultimo, together with the return form to:
Attn: Suunto Repairs
Stonewedge Office Park
Block D, Ground Floor
Cnr. William Nicol Drive & Wedgewood Link
NB: Products returned to the above address without a valid RMA (return merchandise authorisation) may be rejected. You must contact Garmin Customer Support before returning any product.
What is the Fitbit returns process?
Contact Fitbit Customer Service directly, via the following contact methods.
- Fitbit Customer Service: 087 550 2897
- Go to fitbit.com/help via a desktop. Then click “Get Support” and select the relevant communication method.
- Direct Message, via Twitter @FitbitSupport or Live Chat.
The Fitbit Customer Service Team will attempt to troubleshoot the Fitbit device with the customer, in order to ascertain if a warranty claim is valid. Should the Fitbit device be deemed faulty, the customer may be required to produce the following information:
- Proof of purchase
- Photographic evidence of the device
- Email address associated with the Fitbit account
- Collection / delivery address and contact detail
Why should I complete a device returns form?
The relevant forms must be completed so that the supplier (Garmin, Core, Suunto and IHF Polar) is aware of the reason as to why the product is being brought in to their centre. The form contains client information, order number and description of the issue. This important information will also inform the supplier who and where to return the product to as well (for tracking purposes).