We urge you to contact your bank to verify this, however possible reasons could be:
- Connection, signal or wifi delays experienced with your cell carrier network (especially during loadshedding).
- Check your banking profile or app settings, limits, and notifications. (eg the payment could be under R200. However, you chose to receive notifications for payments above this amount only).
- You have chosen a different method to receive your payment notifications.
- Please verify the number that you have set up for the SMS is correct.